Shipping Policy

This Shipping & Delivery Policy forms part of our Terms & Conditions and should be read together with our Refund Policy and Privacy Policy.

Please read this Shipping & Delivery Policy carefully before placing an order with us. This policy explains how we process, dispatch, and deliver orders placed through takeyourgoods.co.uk, including information about shipping methods, delivery estimates, international shipping, customs, delays, and customer responsibilities.

Who We Are

This website is operated by:

Colchester LTD
Company number: 16113808
Registered office: Dept 6898, 126 East Ferry Road, Canary Wharf, London, England, E14 9FP
United Kingdom
Email: info@takeyourgoods.co.uk
Phone: +44 7463 593812

Where We Deliver

We offer delivery within the United Kingdom and to selected international destinations. Delivery availability may vary depending on the destination country, shipping carrier availability, local import rules, or operational restrictions.

We reserve the right to limit, suspend, or decline shipping to certain locations at any time where delivery is not possible, commercially reasonable, or compliant with applicable laws, carrier restrictions, or risk controls.

Order Processing

Orders are generally processed after successful submission, payment authorisation, and internal review where applicable. Please note that submission of an order does not automatically guarantee acceptance. In some cases, we may need to verify payment details, billing information, delivery details, stock availability, or fraud-prevention checks before dispatching an order.

Orders are usually processed within a reasonable timeframe on business days only. Processing times may be longer during peak periods, public holidays, promotional campaigns, stock updates, warehouse delays, courier disruptions, or where additional verification is required.

If there is a significant issue affecting your order, we will try to contact you using the details provided during checkout.

Shipping Methods and Delivery Timeframes

We offer delivery using trusted courier and postal services, which may include providers such as DHL, Royal Mail, DPD, FedEx, or comparable logistics partners, depending on the nature of the order, destination, and operational requirements.

Shipping Fees

Shipping Method	Estimated Delivery Time	Shipping Fee
Standard Delivery (DHL, Royal Mail, DPD, FedEx or similar courier)	3–14 Business Days	£9.99
Free Standard Delivery on qualifying orders	3–14 Business Days	Free on orders over £50

Any free shipping promotion applies only where expressly shown at checkout and only to qualifying orders. Unless otherwise stated, free shipping applies to eligible orders over £50. Free shipping promotions do not apply to international orders unless expressly stated otherwise.

All delivery dates and timeframes shown on our Website, in checkout, or in emails are estimates only. Delivery times may vary depending on stock location, courier availability, destination, customs handling, weather conditions, seasonal demand, public holidays, access restrictions, and other circumstances outside our direct control.

Tracking Information

Where tracking is available for your order, we will normally send tracking information by email after the order has been dispatched. Tracking updates are provided by third-party carriers and may take time to appear or refresh after collection.

Please note that tracking events are dependent on the relevant shipping provider and may occasionally be delayed, incomplete, or subject to carrier-side updates.

Delivery Estimates and Customer Rights

We aim to deliver orders within the estimated timeframe shown at checkout or otherwise communicated to you. However, all delivery times are estimates unless we have expressly agreed a guaranteed delivery date in writing.

For UK consumers: nothing in this policy affects your statutory rights. Unless a longer period is agreed, goods will generally be delivered without undue delay and, in any event, within 30 days after the contract is entered into, subject to stock availability, payment verification, and circumstances outside our reasonable control.

International Shipping

We offer worldwide shipping to selected destinations. International availability depends on carrier coverage, customs rules, local restrictions, and product eligibility. Some items may not be available for shipment to certain countries.

Please note that delivery estimates for international orders may vary significantly depending on destination and border processing. International transit times may be longer than domestic delivery estimates and may be affected by customs checks, local courier handovers, documentation requirements, security screenings, regional disruptions, and destination-country regulations.

Customs Duties, Import Taxes, and Local Charges

International orders may be subject to customs duties, import taxes, VAT, clearance fees, handling charges, or similar charges imposed by the destination country. These charges are not usually included in the product price or shipping fee shown at checkout unless expressly stated otherwise.

The customer is responsible for complying with all laws, regulations, and import requirements in the destination country and for paying any customs duties, import taxes, or related local fees that may arise.

We are not responsible for delays, confiscations, refusals, extra charges, or delivery issues caused by customs authorities, border agencies, local regulations, or the customer’s failure to provide required documentation or information.

Address Accuracy and Customer Responsibilities

It is the customer’s responsibility to provide complete and accurate billing, shipping, and contact information at checkout. Please check your order carefully before submitting it.

We are not responsible for delays or failed delivery caused by incorrect, incomplete, outdated, or undeliverable address details supplied by the customer. If an order is returned to us due to an address issue, failed delivery attempts, or non-collection, we may contact you to arrange redelivery. Additional shipping charges may apply where permitted by law.

Missed Deliveries and Failed Delivery Attempts

If delivery cannot be completed because the recipient is unavailable, the address is inaccessible, customs clearance is not completed, or the package is not collected from a designated pickup point within the required time, the courier may attempt redelivery, hold the parcel for collection, return it to sender, or treat it in accordance with their own procedures.

If a parcel is returned to us due to failed delivery for reasons not caused by our error, we reserve the right to deduct direct return or re-shipping costs from any refund where permitted by law, or to request payment of the additional delivery cost before re-dispatching the order.

Delivery Delays

We are not liable for delays caused by events outside our reasonable control, including but not limited to courier disruptions, severe weather, customs processing, strikes, stock shortages, force majeure events, peak seasonal pressure, technical outages, transport restrictions, or security checks.

If we become aware of a material delay affecting your order, we will try to inform you as soon as reasonably possible using the contact details provided with your order.

For UK and other eligible consumers: this does not affect any legal rights you may have under applicable consumer law in relation to delayed delivery, non-delivery, or cancellation.

Risk and Transfer of Responsibility

Risk in the goods generally passes to you when the order is delivered to the address you provided, or when the goods are collected by you or a person identified by you to take possession of the order, unless applicable law states otherwise.

Ownership of goods will usually pass only once full payment has been received, to the extent permitted by law.

Split Shipments and Partial Fulfilment

Where operationally necessary, we may dispatch items from the same order in separate shipments. This may happen due to stock availability, product type, warehouse location, packaging constraints, or courier requirements. In such cases, you may receive separate dispatch confirmations or tracking updates.

Unless otherwise required by law or agreed by us, split shipments will not usually result in additional shipping charges beyond those presented to you at checkout.

Products Damaged in Transit

If your order arrives visibly damaged, incomplete, or in an unexpected condition, please contact us as soon as possible at info@takeyourgoods.co.uk. Where possible, please include your order number and photographs of the item, outer packaging, and shipping label so that we can investigate and assist you promptly.

For more information about damaged, faulty, incorrect, or returnable items, please review our Refund Policy.

Unclaimed, Refused, or Rejected Shipments

If an international shipment is refused by the customer, rejected by customs, or abandoned because import charges are not paid or documentation is not provided, we may be unable to recover the parcel or issue a full refund. Any refund in such cases may be reduced by shipping charges, return costs, customs costs, handling fees, or losses incurred by us, to the extent permitted by law.

Shipping Restrictions

We reserve the right to restrict delivery of certain products to particular territories where required by law, manufacturer policy, courier limitations, export controls, or operational constraints. We also reserve the right to cancel and refund an order where shipment is not possible after purchase due to an unforeseen delivery restriction or compliance requirement.

Questions About Returns

If you have questions about returns, cancellations, replacements, or refunds, please review our Refund Policy.

Changes to This Shipping & Delivery Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping methods, carriers, pricing, fulfilment arrangements, legal obligations, or business operations. Any updates will be posted on this page with a revised effective date where appropriate.

Contact Us

If you have any questions or concerns about this Shipping & Delivery Policy, please contact us using the details below: