Acceptable Use Policy – TakeYourGoods.co.uk

This Acceptable Use Policy (“Policy”) forms part of our Terms of Service and should be read together with those Terms, as well as our Privacy Policy, Cookie Policy, Refund Policy, Shipping & Delivery Policy, and Disclaimer.

This Policy explains the standards that apply when you access or use https://takeyourgoods.co.uk (the “Site”), create an account, place an order, communicate with us, or otherwise interact with our website, systems, services, features, content, or related materials (collectively, the “Services”).

By using our Services, you agree to comply with this Policy and with all applicable laws and regulations. If you do not agree with this Policy, you must not use our Services.

Who We Are

We are Colchester LTD (“Company”, “we”, “us”, or “our”), a company registered in the United Kingdom.

Company number: 16113808
Registered office: Dept 6898, 126 East Ferry Road, Canary Wharf, London, England, E14 9FP
Country of registration: United Kingdom
Email: info@takeyourgoods.co.uk
Phone: +44 7463 593812

1. General Use of the Services

You may use our Services only for lawful purposes and in accordance with this Policy. You must not use the Site, its content, or any related Services in a way that is unlawful, fraudulent, abusive, harmful, technically disruptive, misleading, or otherwise inconsistent with the intended operation of the website.

You are responsible for ensuring that all information you provide to us is accurate, complete, and up to date, and that your use of the Services does not infringe the rights of any third party or breach any applicable law.

2. Prohibited Activities

You must not, and must not attempt to, do any of the following:

• use the Services in any way that breaches any applicable local, national, or international law or regulation;
• use the Services for any unlawful, fraudulent, deceptive, misleading, or harmful purpose;
• submit false, inaccurate, misleading, stolen, or incomplete information when creating an account, placing an order, making a payment, or contacting us;
• use the Services to place fraudulent orders, test stolen payment methods, abuse payment systems, or attempt unauthorised transactions;
• use false identities, impersonate another person, misrepresent your affiliation with any person or business, or use another person’s account or credentials without permission;
• collect, scrape, harvest, copy, extract, or mine data, content, product listings, pricing, images, customer information, or other materials from the Services without our prior written consent;
• use the Services to create a competing product, database, catalogue, directory, monitoring tool, or commercial intelligence resource without authorisation;
• interfere with, disrupt, damage, disable, overburden, or impair the operation, security, or performance of the Site or any related systems;
• bypass, disable, interfere with, or otherwise circumvent security-related features, authentication measures, rate limits, fraud controls, anti-bot protections, access restrictions, or technical safeguards;
• upload, transmit, distribute, or introduce viruses, trojans, worms, spyware, ransomware, malicious scripts, corrupted files, or other harmful code or material;
• use bots, spiders, crawlers, scrapers, offline readers, automated scripts, macros, emulators, or any automated means to access or interact with the Services in an unauthorised way;
• attempt to gain unauthorised access to any server, database, admin area, account, infrastructure component, or connected system relating to the Services;
• reverse engineer, decompile, disassemble, copy, adapt, modify, or create derivative works from any part of the Site or Services, except where such restriction is not permitted by law;
• remove, alter, or obscure any copyright, trade mark, branding, ownership notice, disclaimer, or proprietary notice appearing on the Site or in its content;
• use the Services to send spam, chain messages, bulk unsolicited communications, or other unauthorised promotional material;
• misuse our support channels, submit false complaints, make abusive reports, or repeatedly contact us in bad faith;
• harass, abuse, intimidate, threaten, or harm our employees, representatives, contractors, service providers, or other users;
• use the Services to upload, distribute, link to, or promote content that is unlawful, defamatory, obscene, hateful, discriminatory, abusive, threatening, misleading, or otherwise objectionable;
• use information obtained from the Services to stalk, harass, exploit, threaten, or harm any person;
• resell, sublicense, transfer, or commercially exploit access to the Services or any user account without our written permission;
• engage in refund abuse, return abuse, chargeback abuse, promotion abuse, coupon abuse, or any attempt to manipulate our order, payment, pricing, loyalty, or customer service processes;
• attempt to probe, scan, test, or assess the vulnerability of the Site or related systems without express written authorisation;
• use framing, mirroring, deep-linking, or similar techniques to reproduce or present the Site or its content in a misleading or unauthorised way;
• use the Services in a manner likely to damage our reputation, operations, systems, customers, suppliers, logistics partners, payment providers, or legal compliance standing.

3. Account and Credential Security

If you create an account on the Site, you are responsible for maintaining the confidentiality of your login credentials and for restricting access to your devices and account. You must not share, sell, rent, transfer, or otherwise allow another person to use your account unless expressly permitted by us.

You must notify us promptly if you believe your account has been accessed without authorisation, your credentials have been compromised, or suspicious activity has occurred.

4. Fair Use of Checkout, Payment, and Promotional Features

Our checkout, payment, discount, and promotional tools are provided for genuine customer use only. You must not misuse these features in a way that creates operational, payment, fraud, or compliance risk.

Examples of prohibited conduct include:

• using another person’s card or payment credentials without authority;
• placing repeated fake, speculative, or non-genuine orders;
• abusing free shipping offers, discount codes, introductory offers, or promotional campaigns;
• creating multiple accounts to obtain benefits not intended for repeated use;
• initiating unjustified chargebacks instead of contacting us first to seek resolution;
• attempting to manipulate refunds, returns, or customer support decisions through deception or repeated misuse.

5. Intellectual Property and Content Use

All content on the Site, including but not limited to text, graphics, logos, icons, product descriptions, layouts, design elements, software-related elements, downloadable materials, and branding, is owned by or licensed to us unless otherwise stated.

You may access and use the Site only for your personal, lawful, non-commercial shopping and informational use unless we have given you written permission to do otherwise. Unauthorised copying, scraping, republication, reproduction, commercial reuse, or redistribution of Site content is prohibited.

6. User Communications and Submissions

If you send us enquiries, reviews, messages, support requests, or other communications, you must ensure that your communications are lawful, respectful, accurate, and not abusive or misleading.

You must not submit content that:

• is false, fraudulent, or deceptive;
• contains malware or harmful code;
• infringes another person’s intellectual property, privacy, or other rights;
• is threatening, defamatory, obscene, discriminatory, or unlawful;
• contains confidential data of another party without authority to disclose it.

7. Monitoring and Enforcement

We reserve the right, but are not obliged, to monitor use of the Services for security, fraud prevention, legal compliance, operational integrity, and enforcement of this Policy and our other legal terms.

We may investigate suspected breaches of this Policy and may take such action as we reasonably consider appropriate, including where necessary to protect our business, customers, payment providers, systems, staff, logistics partners, or legal position.

8. Consequences of Breaching This Policy

A breach of this Policy may result in one or more actions, including but not limited to:

• issue of a warning or request to stop the offending conduct;
• temporary or permanent suspension of access to the Services;
• suspension or closure of your account;
• refusal, cancellation, or limitation of orders;
• withdrawal of promotional eligibility or customer privileges;
• blocking of IP addresses, devices, payment methods, or access attempts;
• reporting of suspicious activity to payment providers, fraud prevention partners, logistics providers, hosting providers, regulators, or law enforcement authorities where appropriate;
• retention of relevant records for evidential, legal, compliance, or fraud-prevention purposes;
• legal proceedings or enforcement action where necessary.

We may take action immediately, without prior notice, where we reasonably believe that doing so is necessary for security, fraud prevention, legal compliance, service protection, or operational integrity.

9. No Waiver of Rights

If we do not immediately act in response to a breach or suspected breach of this Policy, this does not mean that we waive any right to act later.

10. Relationship with Other Policies

This Policy supplements our Terms of Service. In the event of inconsistency, the Terms of Service will generally prevail except where this Policy expressly provides additional rules for acceptable use.

Nothing in this Policy limits any rights or remedies available to us under applicable law, contract, equity, or any of our other published policies.

11. Changes to This Policy

We may update this Acceptable Use Policy from time to time to reflect changes in law, technology, security practices, payment controls, fraud risks, website functionality, or business operations. Any updated version will be posted on this page together with the revised date.

Your continued use of the Services after any updated version is posted may constitute acceptance of the revised Policy to the extent permitted by law.

12. Contact Us

If you have any questions or comments about this Policy, please contact us:

Colchester LTD
Company number: 16113808
Registered office: Dept 6898, 126 East Ferry Road, Canary Wharf, London, England, E14 9FP
United Kingdom
Email: info@takeyourgoods.co.uk
Phone: +44 7463 593812